Return Policy

Items can be returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  


Please do not send your purchase back to the manufacturer.


For a refund or exchange, contact us here

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you refund is approved, it will be processed, and we will keep you posted.


Non-refundable items
* Gift cards
* Downloadable products

* Items bought at a discount/ sale


Exchanges 
We only replace items if they are defective or damaged. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 43 Rondebosch Cresent, Van Riebeeck Park, Kempton Park, 1618, Gauteng, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Insurance
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.